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Tips for talking about mental health at work

The Institution of Occupational Health and Safety (IOSH) has shared 10 tips for how to open the discussion about mental health with workers.

Research by the UK Health and Safety Executive (HSE) suggests that one in four people in the UK will have mental ill health at some point, but talking about mental health with colleagues can be challenging.

IOSH says some key ways for talking about mental health with workers on a one-to-one basis include the following.

  1. Choose an appropriate place. This should be somewhere private and quiet, at work or a neutral place outside of work.
  2. Encourage people to talk. It can be difficult to talk about mental health. Asking simple open questions and letting people speak about their issues in their own words will help.
  3. Don’t make assumptions. The person may not need help or may feel they are able to manage the mental ill-health symptoms themselves.
  4. Listen to workers and respond flexibly. Being aware of different types of workplace adjustments that you could offer before the conversation will be useful.
  5. Be honest and clear. If there are concerns about high absence levels or low performance, these need to be addressed at an early stage.
  6. Ensure confidentiality. Workers need to feel that anything they say will be kept as confidential as possible and in accordance with any data protection laws. Ask them if you can share the information with specific people, eg human resources (HR), and make sure you get their agreement to do so.
  7. Develop an action plan. An individual plan can help to identify a worker’s mental ill health, what their triggers are, possible impacts on work, who to contact in a crisis and what support they need. The plan also needs to specify review dates so that any support measures put in place can be monitored to see if they are working.
  8. Encourage workers to seek advice and support. A person should be encouraged to seek help themselves if they haven’t already. Many organisations have employee/worker assistance programmes (EAP) that can offer counselling or helplines.
  9. Seek advice and support yourself. If you feel unable to support the employee or need advice on how to help, seek advice from HR or occupational health.
  10. Reassure workers. Remember that people may not want to talk straight away. If they don’t, it’s important to let them know what support is available and that whenever they feel able to talk, you will make sure that they get the support they need.

Contact us if you require further advice.

With thanks to IOSH.

Forklifts and pedestrians: How close is too close?

Forklifts and pedestrians - show your hand - mentorHere we look at what we must do to keep forklifts and pedestrians apart. 

Each year, 1,300 workers in the UK are seriously injured following accidents involving forklift trucks. Forklift truck accidents have revealed that nearly 75% of ‘impact with a third person’ events involve pedestrians that were completing tasks unrelated to the immediate truck operation at the time of their accident.

Wherever it is feasible to segregate your operating areas, it is best practice to do so. But how do we deal with areas that can’t be physically segregated? It’s here that life-changing accidents and injuries too often occur.

To try to minimise the risk, many companies opt for a generic safe distance rule across their entire site. This might be a set distance, or a minimum number of pick points that are expected to be maintained at all times.

But the danger of fixed-distance rules is that not all tasks carried out on your premises are the same, and neither are the associated risks. Every lift must be judged on its own merits, if the chance of an accident is to be adequately reduced. The best way to do this is via risk assessment, followed up with the relevant Safe Systems of Work.

Targeting the trend – lost loads

One recent trend in the news is those working alongside forklifts — often colleagues or delivery drivers — suffering life-changing injuries (or worse) as a result of a truck losing its load during operation. Many suffer crush injuries while trying to steady the load or get involved in the loading or unloading of their vehicle. Indeed, in one recent case, a delivery driver was fatally crushed when an overloaded forklift became unstable and tipped over, as no safe distance was kept between them.

Tragically, injuries to pedestrians caused by lost loads are almost always avoidable because the pedestrian should never need to be in the operating area in the first place. Should a forklift lose its load with no pedestrians in proximity, the worst-case scenario is damage to your stock or equipment. This is still an issue for budget-conscious businesses, but far preferable to the devastating consequences should a pedestrian become involved.

As stated earlier, nearly 75% of ‘impact with a third person’ events involve pedestrians on an unrelated task, but around half of the remaining pedestrian impacts are with delivery truck drivers not respecting safe working distances while their vehicles are being unloaded. In areas where physical segregation often isn’t possible, there need to be robust Safe Systems of Work in place to reduce the risk. These could include the following measures:

  • Traffic management – including the likes of one-way systems to reduce the risk of collisions;
  • Time rotation so that forklift and pedestrian tasks are not being carried out simultaneously in the same area;
  • Clear communication systems – between the two parties that alert one that the other is in the area;
  • Site inductions – to familiarise visiting drivers with procedures, site layout and access routes;
  • Personal Protective Equipment– to be worn by all staff to ensure they are visible and safeguarded as much as possible;
  • Safe working procedures – such as delivery driver position (e.g. remain in cab), key control during loading/unloading, and establishing safe operating distances;
  • Clear signage – to reiterate the above (ensuring that materials are available in relevant languages).

So when forklifts and pedestrians must operate in proximity, how close is too close? Well, there’s certainly no one-size-fits-all answer when it comes to safe operating distances.

A safe distance for your operations

The best approach is to create separate Safe Systems of Work for the different forklift operations carried out on your site, each taking into account the specific risks that the task presents. A good start is to consider the following:

  • Width of the load – the longer the load, the wider the area of impact, should it fall
  • Picking height – the higher the operating height, the wider the area at risk below
  • Load structure, make up and contents – further distance will be required if loads are volatile, high-risk or prone to movement in transit
  • Driver distraction – if the proximity of pedestrians could affect driver concentration, consider putting more distance between them

Make sure a safe distance is kept between forklifts and pedestrians

Once you’ve assessed safe distance throughout your operations, the next step is to communicate it, and be sure to include everyone who may need to access an area where forklifts operate, however rarely this may be. This shouldn’t just include staff but also contractors and visitors, particularly delivery drivers whose vehicles become part of your operations during the loading/unloading process.

Forklifts and pedestrians - show your hand - mentor 2

Remember, your safety measures are only effective if they’re being followed, so raising awareness and fending off complacency is key.

Not worth the risk

As someone responsible for health and safety, you’ll need no reminding of the implications if you and your organisation are found by the HSE to have failed to identify risks or provide adequate training and instruction. It could result in a hefty fine or even a jail term, but that pales into insignificance when compared with the devastating and life-changing effects a forklift-related injury can have on the victim along with their colleagues, family and friends.

Ultimately, as a manager or health and safety representative, it’s up to you to ensure staff follow processes and procedures that will keep them safe and your business compliant and efficient. But with the right policies, communication and guidance, you can take simple, practical steps towards developing a culture of personal responsibility, where everyone takes ownership of their own safety and that of those around them, to the benefit of everyone.

Contact us for further information.

 

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Ways to improve well being in construction

The construction sector is proving to be one of the worst cases for staff well being. In this blog we have looked in to the problem and what solutions are available. There is also some great resources to download click here to skip to these.

Mental Health in Construction

Man with Mental Health issuesWorrying data from the Office of National Statistics found that between 2011 and 2015, of the 13,232 in-work suicides recorded, those within the skilled construction and building trades made up 13.2% – despite construction accounting for little over seven percent of the UK workforce.

Several reasons have been suggested for particularly poor health, safety and well-being figures in the construction industry, including the large numbers of transitory workers. In a workforce which is predominantly male, specific risks associated with male mental health also need to be considered. The “tough guy” image, which is widespread within the construction industry, is very much to blame. Asking for help and opening up about do not come naturally to many of those working in this particular industry. You can imagine eyes glazing over at yet another health and safety induction. Meanwhile, there is a suspicion that some of the smaller companies are less committed to health and safety principles. Continue reading

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Employer Factsheet: Electronic Cigarettes

  • Electronic cigarettes (e-cigarettes) have become popular substitutes for smoking tobacco. It is estimated that there are around 700,000 users of e-cigarettes in the UK.
  • The devices consist of an electronic inhaler that vaporises a liquid — which may or may not contain nicotine — and allows the user to inhale an aerosol mist.
  • Manufacturers of e-cigarettes provide different “flavours” of liquids (menthol, vanilla, coffee, etc) so that users can choose the taste that they prefer. The “flavours” are usually in a solution used in inhalers for medical purposes, ie for asthma. This provides the simulation of smoking.
  • The e-cigarettes normally have an LED light on the tip to identify when the device is being used. The colour is usually blue so that it can be distinguished from tobacco cigarettes.
  • Manufacturers have provided liquids that can contain different quantities of nicotine. Hence these can assist tobacco smokers to use an alternative nicotine replacement therapy. In tests, people inhaling the aerosol from liquids containing nicotine have been found to have similar amounts of the substance in their blood as those people using nicotine patches.
  • Manufacturers also supply liquids without any nicotine in them, as some users see the psychological habit of “smoking” more critical than simply the nicotine effect itself.
  • Currently there is very little information about the long-term health effects of using e-cigarettes. It is clear that there is no combustion of tobacco, so substances like tar do not exist. Hence they appear to offer a safer alternative to tobacco for both the user and those around them. Nicotine is addictive but in the amounts used in e-cigarettes it is thought to be no more harmful than the quantities released in nicotine patches, for example.
  • The World Health Organization acknowledges that e-cigarettes are likely to be less harmful than conventional smoking, but warns that their use may potentially increase the background air levels of nicotine and other substances that could be harmful to adolescents and pregnant women. It also points out that e-cigarettes have not been subjected to many independent tests and that any impact on health arising from their use may not become obvious for some years. It, therefore, recommends a legal ban on the indoor use of e-cigarettes and other such devices.
  • Given the known health effects of smoking tobacco, the use of e-cigarettes has obvious benefits. In the EU there are proposals to regulate tobacco alternatives that contain nicotine. Such products are permitted but, under the proposal, would require consistency in certain standards of manufacturing the products. While this would put nicotine-containing products under the same controls, e-cigarettes not using nicotine are not likely to be included in such a regime.

E-cigarettes and no smoking policies

  • Currently the inhaling of e-cigarettes is not in breach of the No Smoking legal requirements that apply to tobacco.
  • However, some employers ban e-cigarettes for food hygiene reasons, eg they do not want any potential food contaminants on the production floor. Others ban e-cigarettes on the basis that it may lead to employees believing that the tobacco ban is no longer in place or can be ignored.
  • As e-cigarette users are not smoking tobacco, there appears to be a much reduced health risk when compared to tobacco smoking.

As the sale of e-cigarettes is permitted, the health risks appear to be significantly reduced, and — in the case of liquids containing nicotine — nicotine patches, etc are already available, employers will need to consider their own circumstances whether or not to permit e-cigarettes in the premises they control. Given the emphasis on consultation when developing a smoking policy, it may be equally important to undertake a similar consultation exercise on developing a response to e-cigarette use.

Contact us if you require further information.

 

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Employee Fact sheet: Stress at Work

Understanding stress

Understand what “stress” really means

Stress is something which we will all experience at different times in our lives. It will occur when we perceive that we are experiencing levels of pressure that we find difficult to cope with (ie either too much or too little pressure). A certain level of pressure, or challenge, is necessary to enable us to get the most out of life, but pressure should not be confused with stress. Stress, mismanaged, can cause both mental and physical illness.

Some common causes of stress

  • Bereavement.
  • Serious illness of a loved one.
  • Moving house.
  • Excessive workload.
  • Loneliness.
  • Financial worries.
  • Home/work conflicts.
  • Boredom.
  • Relationship problems.
  • Being bullied or harassed.

Some common effects of stress

  • High levels of anxiety.
  • Low self-esteem.
  • Inability to concentrate
  • Being more prone to accidents.
  • Headaches/migraine.
  • Depression.
  • Panic attacks.
  • Chest pains.
  • Stomach problems.
  • Relationship problems.

Proven coping strategies for managing stress

Turning to food, alcohol or nicotine does not work, and might worsen the situation. Try some of the coping strategies below instead.

  • Learn to recognise your own early warning signs — you might, for example, find yourself becoming very anxious, irritable or tearful.
  • Work out what is really causing you stress. It is all too easy to blame one source. In reality stress usually comes from a variety of sources, one of which might even be you. Do you ever question the expectations you have of yourself and others? Review what action you could take to reduce or eliminate the things that are causing you stress.
  • Make time for a short period of relaxation every day. Do something which you enjoy and which fits into your life. This does not need to be difficult or time-consuming.
  • Do not give up on exercise or feel it is a waste of time. Make sure you make time for moderate exercise each day, such as swimming or walking. It will make you feel fitter and far more in control.
  • Eating and drinking sensibly can really help. Try and ensure that you:
    • eat a balanced diet, and do not skip breakfast — it will boost your energy levels
    • eat complex carbohydrates, eg pasta and wholemeal bread, rather than refined carbohydrates, eg cakes and pastries, as this can help keep your sugar levels in balance and prevent mood swings
    • eat lots of fruit and vegetables, as this can help support your immune system which is often affected when an individual is under stress
    • drink plenty of water, as this will help rehydrate your body and flush out toxins
    • keep your intake of alcohol and caffeine within sensible limits — caffeine is not just in tea and coffee, but is also found in chocolate and some cola drinks.
  • Manage your time effectively. Cut out time wasting and establish priorities by identifying what you:
    • must do
    • should do
    • like to do.
  • Learn to say “no”. It is easy to find yourself with too much to do because you take on too much. Alternatively, make a compromise — accept the work but explain you will not be able to do it for several weeks.
  • If you feel you have insufficient challenges in your life, set yourself some new goals — ones that are realistic and achievable.
  • It is not a sign of weakness to ask for help. Other people can often be very helpful and give practical and useful advice. If you need help, turn to someone you trust or contact one of the national helplines. Your own GP can also be supportive at these times.

If you require advice, please contact Walker Health and Safety Services.